TERMS & CONDITIONS

General Business Terms and Conditions 2023 – 2024

BUY ONLINE

Purchase your Bratislava CARD right now in a few easy clicks! It is necessary to exchange the voucher sent to your e-mail address immediately after purchase for a plastic card at one of the collection points listed below. The card will only be activated once collected in person. The voucher must be redeemed within 90 days after the expected date of arrival.

The Collection Point is entitled to issue the card according to the details stated in the voucher only, i.e. it is not possible to exchange the card for another card with different validity period or different range of services with/or without public transport.  

The card can be issued with the printed voucher and/or the mobile voucher as follows:

• BTB Tourist Information Centre – Klobučnícka 2, 811 01 Bratislava
  Opening hours: Mon – Sat 9.00 – 18.00, Sun 10.00 – 16.00
  – accepts both printed and online vouchers

• Slovak Lines Ticket Offices – Bus Station Nivy, Mlynské nivy 3, 821 09 Bratislava
  Opening hours: Mon – Fri 7.00 – 19.00, Sat – Sun 8.00 – 18.00
  – accepts both printed and online vouchers

• ZSSK Customer Centre – Hlavná stanica Railway Station, Námestie Franza Liszta 1, 811 04 Bratislava
  Opening hours: Mon – Sun 7.20 – 18.25
  – accepts printed vouchers only

SALES POINTS

Tourist Information Centres

• BTB Tourist Information Centre – Klobučnícka 2
• Senec Tourist Information Centre – Námestie 1 mája 4, 903 01 Senec

Transport Hubs

• DPB Public Traffic Center – Hodžovo námestie 1 (underpass)
• Slovak Lines Ticket Offices – Bus Station Nivy, Mlynské nivy 3
• Slovak Lines Lounge – Bus Station Nivy, Mlynské nivy 3
• ZSSK Customer Centre – Hlavná stanica Railway Station, Námestie Franza Liszta 1
• ZSSK Customer Centre – Hodžovo námestie 1 (underpass)
• ZSSK Customer Centre – Trnavské mýto (underpass)

Accommodation & Other Partners

• Apollo Hotel Bratislava – Dulovo námestie 1
• Blue Danube Tours – Vajanského nábrežie 7
• Boutique & Design Hotel Mama’s – Chorvátska 2
• Falkensteiner Hotel Bratislava – Pilárikova 5
• Grand Hotel River Park – Dvořákovo nábrežie 6
• Hotel Color – Pri Starom mýte 1
• Hotel Danubia Gate – Dunajská 26
• Hotel NH Bratislava Gate One – Ambrušova 7
• Hotel West – Kamzíkov vrch 10
• Premium business hotel bratislava – Priekopy 20/A
• Sheraton Bratislava Hotel – Pribinova 12